How Interaction reshapes Leadership & Authority

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interaction demands responsiveness.
responsiveness demands a certain responsibility,
taking responsibility leads to sharing objectives

levelling out authority is seen everywhere
businesses thrive on culture, no longer on structure
businesses are becoming more dynamic, flat structured, …networked

we used to build on authority, unquestioned, top-down structures of power and management.
Now authority gets distributed, and transformed into shared responsibility. (cfr Zappos company turnaround). To steer shared responsibility, we are looking for goals & purposes, that impact our close life circles.

Transactional psychology.

My friends at Innate Motion brought up the background of transactional psychology in perspective to this idea of authority. It pictures a background on how our relationships evolve.

Brands used to be parent-child, but now ar forced towards parent-adult.
(@in8: how, driver, implications,… examples? )

@dirk/ what is needed to alter this relation towards adult, and is digital/PIAH part of this ‘what is needed’

How the Digital Era Influences Our Expectations

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The lives of our generations are marked by of incremental digital intrusions. Following the birth of computers and media (r)evolutions, there are many tools and transformations that drive this Point of View.

The internet that moves information to knowledge, the Web that connects people & emotions, the mobile phone revolution that liberates us from space & time, the digital economy allowing us to share & collaborate. A new school of digital innovations still have to find their ways into our lives. Augmented and virtual layers of our reality, the transformative power of 3D printing, the advancements of AI, the Internet of Things and wearables, to name a few… We don’t know what to expect from them, yet.

Expectations frame our choices. And in a connected world our choices are no longer solely functional and personal, but increasingly emotional and social.
For instance, the reason why all brand research reveals the growing consumer demand for socially relevant and responsible brands, in my opinion, is driven by the digital transformation.

So what is ‘digital’s influence on our expectations of the world around us?

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1. Presence

We expect more things to be present, to be available. As much as we do expect things to be more present.
It is the age of abundance, instant gratification and of access over ownership.

2. Interaction

These exponentially increased instances of Presence lead to increased expectations of Interaction. The magic of the click has led to the expectation to be able to interact more with things and people. We expect responsiveness.

3. Assistance

The increase of an interacting and responsive world requires a shared, mutual objective; a benefit that is derived from that interaction. That objective is Assistance. In a social, interacting world, Assistance has become a basic expectation. This is where ‘digital becomes human‘.

4. Hacking

Where assistance is driven by personal benefit, hacking leads to social and societal benefit seeking.
Beyond Assistance in the now lies advancement for tomorrow. Hacking shapes purpose. We live in a beta state, that rewards risk and continuously seeks improvement for all.

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The 4 drivers enable a new way of looking & thinking at the world around us. How can we create valuable platforms for each other? How can brands frame and value their strategy? How can we improve the world around us through digital assets?
Since I defined these four drivers of expectations, I see them actively all around us. I see them in how businesses transform, how successful products are designed, and how people are unified around brands. Their answer to our expectations, or some of them, define their role and importance in our lives.

The intention is not to create a static model. “All models are wrong, but some are useful” said George E. P. Box. I believe more in the way how @Gapingvoid put it, “If you understand the principles, you can choose your own method”.

This blog will further explore on how we can play with these 4 drivers throughout various useful views. They can be ladders, pyramids or diagrams. The application might differ, the essence will remain. And I’m looking forward to have you play along.

A Visual History of Human Knowledge

Over the past 10 years Markus Lima has been researching how we organize and visualize information. And he has noticed some very interesting stuff. Computer generated visualisation, whilst a relatively new subject area has its roots in a long historical tradition of representing information using pictures in ways that combine art, science and statistics. From top-down structures to complex networks.

How does knowledge grow? Sometimes it begins with one insight and grows into many branches; other times it grows as a complex and interconnected network. Infographics expert Manuel Lima explores the thousand-year history of mapping data — from languages to dynasties — using trees and networks of information. It’s a fascinating history of visualizations, and a look into humanity’s urge to map what we know.

You can also read more on A Quick Illustrated History of Visualisation.